Got a question? We have the answer…
Can I pay with a Purchase Order/Check
Yes, K2 Trophies and Awards allows pre-approved businesses and organizations to use purchase orders when ordering online. To pre-qualify for credit, please CLICK HERE to submit an application. Please note, that orders requiring express shipment must be paid in full prior to shipment.
What if I placed an order with the wrong mailing address?
Please make sure you provide us with the correct shipping address. If we ship to the address you provide and we need to make a change when the order is in transit, we pass on the $12 fee UPS charges to you.
What is the cost of personalization?
FREE UNLIMITED TEXT ON ALL TROPHIES!
[For Medals – we charge 79 cents per medal for and UNLIMITED number of characters]
Will a sales tax be applied to my order?
We only charge sales to orders shipped to Virginia addresses. Virginia orders are charged a 5.3% sales tax.
Exempt for Non-Profit businesses.
What if my order is wrong/flawed/broken/damaged?
If products are damaged in-transit or K2 made a mistake, let us know within 48 hours of receipt of your order and we will send out a FREE replacement or credit your account, whichever you prefer.
If you made an error and wish to correct it (we all do that from time to time) please contact us immediately and we can make the change prior to processing the order. If you need to make a change or correction to an order after we have processed the order, a NEW order is required. If only plates need to be corrected and you have plenty of time, we will ship you replacement plates free of charge via first class mail. If you need replacement plates more quickly, we charge $2.00 per plate plus expedited shipping. (Priority Mail shipping is $7. Overnight shipping is $20).
How much does shipping cost?
We offer free ground shipping on all orders over $97 and $10.75 economy shipping for all smaller orders shipped in the continental US. Expedited shipping costs depend on many factors including location, size of order and how fast you need the order. To get a quick estimate for all available shipping options, please place products in the cart and click “Estimate Shipping Cost” to get an accurate shipping rate.
How can I track my order?
Upon shipment, you will receive an email containing the tracking number for your order. You can also log back into the site and monitor the progress of your order.
NOTE: Please check your SPAM mailbox if you do not find in primary inbox.
When will I get my order?
Transit time depends on the shipping service you choose and the distance you are from Richmond, VA. After you place items in the cart, there is an easy transit time and cost calculator which provides you with all the shipping options and prices. Below is the transit map for Ground Shipping. You will be able to track your package online once you check out.
How can I save money?
Our prices are always really low. However, there are ways to save even more.
The way to save the most money is to buy lots. All products in your cart are combined to provide you with quantity discounts. For instance if you are buying 20 medals, 20 trophies and 20 plaques, you get the 60+ price on each of your products.
Also, always check out our Facebook page for current offers and promotions!
NOTE: Because our prices are so low, all promo codes must be used at the time your order is placed AND only ONE can be used per order.
Am I secure to order directly from your website?
Notice at the top of this page that the bar reads HTTPS in green font, indicating Hyper Text Transfer Protocol with Secure Socket’s Layer (SSL). This means K2 Trophies and Awards provides a safe and secure online shopping experience. Your credit card data is processed through a third-party processing service which encrypts vital customer information. In fact, we never see and never have access to your credit card number.
Couldn’t find an answer to your question? Please feel free to contacts us
K2 Trophies & Awards
4128 Jacque Street
Richmond, VA 23230