Despite the fact that most of our products are customized, we stand by our products. With the exception of apparel (i.e. screen printed and embroidered) full color, or laser engraved products, if you are not satisfied for any reason, return your items in resalable condition within 15 days of receipt for a full product refund or FREE replacement of merchandise equal to or below the amount of the original transaction. For apparel, full color, or laser engraved products, if the product differs materially from the proof or arrives damaged or late, return the products within 15 days for a full refund. What could be better than that?
If you find a lower published price, we will match it and give additional savings. Even if you find a cheaper price after you’ve placed an order with K2, tell us and we will refund you the difference.
If your products arrive damaged/broken, we will send out a FREE replacement. Just give us a call within 48 hours and we will be happy to work with you.
Contact us within 48 hours of receipt of your order (include the K2 MERCHANDISE RETURN FORM with your return). We will send out FREE replacements on any items that do not satisfy or exceed your expectations. Any questions regarding returns, call or send an EMAIL and we will be glad to work with you in whatever way to make it right.
If your order has not yet left the K2 factory, we will happily cancel your order with a complete refund. Yet, if your order has shipped, refer to the Return Policy.
Site-wide Bulk Discounts:
We offer the best bulk discount options on the web by not limiting the price breaks to a single item. Every item in your cart counts towards your bulk discount price of that item. For example: if you add 5 trophies, 2 medals and 4 plaques, you get the 10 piece pricing on ALL items. Buying in bulk means saving in bulk!
We offer FREE Ground Shipping on orders over $97 in the continental US (excludes Alaska and Hawaii). Other shipping options are calculated based on the size and weight of your order as well as the distance from us (Richmond, VA) to your order’s destination. We ship to APO addresses via USPS Priority Mail. When ordering for military bases, please select the armed forces designation in the state box. During holiday periods, ground shipments make take longer.
NOTE: We GUARANTEE on-time delivery based on the date you choose from our event calendar. All deliveries are guaranteed to arrive ON this date unless delivery services (UPS, USPS or Fedex) experience inclement weather.
NOTE: In order for you to receive your package in a timely manner, do not include P.O. Boxes in your address. If you must use a P.O. BOX, please allow 10 business days for transit time.
NOTE: Time estimates provided from this website apply to the number of business days the order will take to be delivered after production, which usually takes 1-2 days in-house.
We Guarantee On-Time Delivery
Shipping To Canada:
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Currently, there should be no duties for the products that we export to Canada. Brokerage fees are included in our rates for expedited shipping to Canada.
Approximate brokerage fees for Standard or Ground shipments are as follows:
Shipment Value Approx. Brokerage Rate
|$40 – $100||$24.30|
|$100 – $500||$49.35|
|$500 – $1,000||$55.75|
|$1000 – $1600||$50.01|
|$1600+||$70+$6.03 per add’l $1000|
Please, be aware that FEDEX will invoice you for any applicable fees after delivery.
We are committed to protecting your online privacy while creating an efficient and helpful web experience. Although you are required to provide certain personal information to submit an order, know that all your data is encrypted and encoded by a secure server software before it is sent to us.
What we collect
- Contact info (name, email address, mailing address, and phone number)
- Billing info (credit card number and expiration date billing address)
- “Member” identifiers (username, account number, password, log-in, order history)
- Fulfill order
- Send confirmation
- Administer your account
- Respond to customer questions/concerns (communication purposes)
- Email special offers with link to opt out at any time.
- We use a third-party SSL, which encrypts vital information
- Our website uses HTTPS – Hyper Text Transfer Protocol – encrypts entire site
By using our website, you give K2 Trophies and Awards permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics.
If you are under the age of 18, you must not provide your name, email address, or any other identifying information without the consent of your parent or guardian, or as otherwise provided for by applicable law.
This site is owned and operated by K2 Trophies and Awards. All images and related information, including text, captions & descriptions, furnished by K2 Trophies and Awards are owned by K2 (and/or our licensors). All the website’s content is protected by copyright laws, moral rights, and other property rights. No one may link, transmit (by email, uploading, posting, redistributing), or employ software to retrieve or copy our copyrighted content and/or digitalized images. Customers are responsible for legal ownership of any logos, trademarks, and/or copyrights included with their order. K2 does not grant permission to our customer’s to reproduce (unauthorized) copyrighted logos/trademarks.