Our satisfaction guarantee is simple: If you are not satisfied for any reason, return the trophies or awards in resalable condition within 15 days of receipt for a full refund or replacement of the merchandise. We don't know of another company in ANY industry dealing with customized products that has a similar promise. Please note that we do not refund shipping costs or pay for return shipping, unless the order is late or the products are damaged or flawed.
Our price guarantee cannot be beat: We guarantee you the lowest price. If you find a lower published price, we will match it plus give additional savings.
Our damage guarantee gives you piece of mind with no hassle: If products are damaged in transit, simply let us know and we will send you a FREE replacement.
For all returns, please contact us within 48 hours of receipt of your order and fill out the Return Merchandise Authorization Form (Download RMA FORM) to include with your return.
We ship MOST orders placed by noon EST on the next business day. Transit time depends on the shipping service you choose and the distance you are from Richmond, VA. After you place items in the cart, there is an easy transit time and cost calculator which provides you with all the shipping options and prices. Below is the UPS transit map for Ground Shipping. You will be able to track your package online once you check out.
The cost of shipping depends on many factors. The best way to calculate your delivery time is to place items in the shopping cart and click "Estimate Shipping Cost." This calculator will give you the different shipping options (and prices) for any delivery date you need. We have options that include anything from RUSH Next Day Delivery to Ground Economy Shipping.
We have FREE Ground Shipping for all web orders over $97. Economy shipping costs $10.75 (10 - 14 days in transit) for all other orders. A good rule of thumb is that ground shipping for an order of 1 - 15 trophies will be between $11 and $15 per order.
Please review all personalization before you submit your order. We will send you a confirmation email after you have placed your order. This is an ideal time to triple-check all of your engraving entries to confirm that everything is correct and/or to immediately notify us of any changes. Once we have sent you a follow-up processing email stating that your order is now in production, any additional changes will require a new sales order. All plate corrections after your order has been processed will cost $2.00 per plate plus shipping.
We ship with UPS, FEDEX and USPS. We send you an automatic tracking number upon shipment. Please check your bulk mailbox or SPAM folder for your tracking number.
We ship MOST orders placed by noon EST on the next business day. Our primary carrier is UPS. Please note we do not ship ALL orders within 24 hours. If you have a large order or "time is of the essence," confirm production and shipping times. Allow for shipping time from Richmond, VA and check the UPS map during check-out for shipping times, which are estimated based on business days. Holidays are not considered business days. Please note that UPS delivers to residences on Tuesdays through Saturdays.
Please note that our carriers charge a $10 fee for a change of address, in which you are responsible for. Make sure your shipping address is correct. In order for you to receive your package in a timely manner, do not include P.O. Boxes in your address. If you must use a P.O. BOX, please allow 10 business days for transit time.
All coupons and promotion codes must be used at the time the order is placed. Only one coupon or promotion code is allowed per order. Quantity discounts are given for orders of 30+ products. Be sure to check Facebook as well as your email for current offers.
We use a third party processing service to ensure your credit card transaction is secure. The servers’ software encrypts your card information prior to securely sending the information. Your credit card information is used only by our credit card processor. We neither see nor keep any credit card data entered on the website. A finance charge of 1.5% per month is charged on any blance over 30 days.
K2 Trophies and Awards allows pre-approved businesses and organizations to use purchase orders when ordering online. To pre-qualify for credit, please contact customer service. Please note, that orders requiring express shipment must be paid in full prior to shipment.
K2 Trophies and Awards is committed to protecting your online privacy while providing you with the most useful and efficient web experience possible. While you can use many features anonymously, you are required to provide personal information to fulfill your order.
All personal data you enter on K2 Trophies and Awards is encrypted with secure server software (SSL) that encodes the information before your web browser software sends it to us. The SSL software decodes the data only after it reaches our server, meaning hackers cannot snatch any of your personal information while in transit. Once the data reaches our site, the same security software we use to guard our company protects your personal data as well.
A 5.3 % sales tax is collected for all orders shipped to addresses within the state of Virginia.
At K2 Trophies and Awards, we aim to keep our prices low, and that includes the cost of shipping. We now offer FREE ground shipping on orders (over $97) placed on the web. For smaller orders, we separate shipping costs and let you choose the way you would like us to send your order. Generally, we ship via UPS and directly charge you their shipping rates. We offer Ground, 3-Day, 2nd Day Air and Overnight Air. The cost of the shipping is dependent upon the size and weight of your order as well as the distance from Richmond, VA to your location. Please note that the shipping time estimates on the website are for the number of business days the order will take to be delivered after production. During holiday periods, ground shipments may take longer. FREE GROUND SHIPPING is limited to the continental U.S. (which EXCLUDES Alaska and Hawaii).
We ship to APO addresses via USPS Priority Mail. When ordering for military bases, please select the armed forces designation in the state box, and we will ship the trophies Priority Mail.
We want you to be satisfied.