Satin 7/8" x 2.5" Perpetual Base Nameplate

Ordered a trophy which came with 9 perpetual plates. This portion of the order was fine. My order included a second item which was for 8 additional perpetual plates ffir the trophy The font on the 8 additional plates did not match the 9 plates that were attached to the trophy. The size and scale of the lettering was significantly smaller. This despite having provided a detailed file for both components of the order as well as having approved the proof provided to me that had all of the fonts identical. I had numerous emails and calls to your customer service and it took me an additional 10 days to get a follow up order which only included 7 of the 8 plates. I again called customer service to request the final plate. 5 days later I received it only to find that it was again the smaller font. I have not yet reordered as my timeline for needing the completed trophy is long past. Additionally when I first called about the incorrect font I was told due to the issue I would only have to pay 50% of the standard pricing for the replacements. I agreed to the charge despite having approved a proof that was not consistent with what was received. The charge however was subsequently waived by a different service representative. That said I was really surprised when I read the initial email that referenced the charge for the replacements after receiving a order inconsistent with the approved proof.